- Confirm order and Shipping status
An email confirmation will be sent to you once the order is shipped. After you receive your order confirmation, you may be sent a tracking email if your item is assigned one from the supplier (please allow 1-4 days for this). However, some items do not come with a tracking code and you will not receive a shipping email - please do not worry though, your order has been processed and will be shipped within 2-4 business days. Otherwise, we will only contact you if there is an issue or discrepancy with your order. Or you can contact us via email.
Remember it is normal if you can not track your order right after you receive it. Please allow 24-48 hours late for your tracking details to update. Check your spam folder or Subscribe to our Newsletter to make sure we are able to contact you!
- Standard Delivery
Because we ship to multiple countries internationally, our shipping times vary from location to location. You can expect your package to arrive anywhere from 1-4 weeks on average, however there are certain locations or situations out of our control in which our logistics suppliers may take longer. Average times based on country/continent are listed below, they are usually towards the quicker shipping estimates:
USA: 1-4 weeks
Australia: 2-5 weeks
Europe: 2-5 weeks
Central/South America: 3-6 weeks
We surveyed 2500 participants asking whether they would prefer to pay more for products/shipping or wait a little longer for their items when they can get them at such a competitive price. Overwhelmingly, 83% of respondents answered "prefer to pay less and wait a little longer" for their order and it was concluded that we would offer the best prices possible on our dice, and sacrifice on the week or under shipping. We hope that you understand our reasoning behind the wait times, and if you have any further questions please contact us via email.
Need your order fast? We offer VIP shipping which takes 3-7 business days (excluding weekends).
Return and Refund Policy
If you’re dissatisfied for any reason, send it back within thirty (30) days of receiving for your refund. All return items must be in their original condition and packaging. Please include a slip with your Order ID number, full name and reason for return inside the return package.
If 30 days have gone by since your received the items, unfortunately Owl-products can’t offer you a refund or exchange. Owl-products also does not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.
Any international or expedited shipping fees incurred on your original order will NOT be refunded. We recommend that you ship your returned products to us via a trackable shipment method. Customers outside the United States are responsible for paying customs fees, including, but not limited to, taxes, duties and brokerage.
All Sale & Promotional Items are final and are not eligible for Returns, Exchanges, and/or Warranties.
Typically within 7-12 business days of receiving your returned product, Owl-products will credit the amount paid for the returned product (less any shipping costs/expenses related to the original purchase, which are non-refundable) to the payment method you used to make the original purchase.
If you haven’t received a refund yet, first check your bank or credit card account again. Then contact your credit card company, it may take some time before your refund is officially posted.
You acknowledge and agree that goods produced by us for you are bespoke, custom-made goods and orders are processed quickly after they are received, we do not allow cancellations after 24 hours when an order is placed.
Exchanges / Replacement
Please contact our customer service with your Order ID number to initiate an exchange. Exchanges can only be made for items that are equal or lesser in value than the original purchase item.
Please include a slip with your Order ID number, full name and clearly indicate the phone model, series and color of the exchange item. We will reship the order free of charge and email you once the exchange has been made.